what DO You most like about our service?

Each year we ask our clients this question and in 2019 this is what they told us:

Personalised Service

  • Personalised and tailored to our school needs - your team takes the time to form relationships and to really listen and help support the needs of school and staff!

  • The personalised service of our own accounts person, the assistance and guidance you offer to us new people :)

  • Personalised and quick response to questions and queries. The staff are your asset.

Staff

  • Efficiency and helpfulness of staff, helping us learn more about finances and advising us as to best financial practice.

  • Our Edtech consultant is very friendly , efficient, reliable and offers good advice and feedback.

  • Reliable and always ready to answer any questions providing great advice.

  • The knowledgeable staff.

  • Our consultant is exceptional. Incredibly professional and really part of our team. I could not do without her!

  • Regularity, meets deadlines and checks in with us.

Reporting

  • The comprehensive reporting we get.

  • Reports are clear and easy to understand.

  • The documentation is easy to understand.

  • Timely reports for meetings.

Responsiveness

  • The ready availability of our consultant so we can speak to them whenever we need to.

  • The ability to be able to contact our consultant any time to query a concern, something that doesn't look right, and general financial advice re the accounts.

  • The responsiveness to any question.

  • Prompt support.

  • Quick response to anything asked. All questions treated as important.

  • Easy to contact, happy to support in any way.

Reassurance

  • Backup for me as reassurance that I know everything is on track and another set of eyes.